News & Opinions
The latest news and insights from Hanley Wood’s outspoken experts and key thought-leaders throughout the residential and commercial design and construction industry.
The ‘Critical 7 Seconds’: Starting the Customer Conversation, or Ending it?
George Stenitzer, VP-corporate and marketing communications, Tellabs / BtoB / September 16, 2013
In the first seven seconds, your customer makes the first critical decision. Whether to keep listening, enter into a conversation with you, or end it right now.
For marketers, seven seconds mark the first moment of truth. It’s the size of our smallest attention window. You only have 7 seconds to get attention and answer customers’ key question, “What’s in it for me?”
Not by accident, seven seconds is the length of the average sound bite in news media. On TV or radio, seven seconds is how long your spokesperson will probably get to make a point. Are your media spokespersons ready for that?
Do your Web pages get to the point in 7 seconds? Does a headline on your blog, on your website, in your newsletter or magazine gets 7 seconds to do the job? In online and print media, does seven seconds translate into 23 words or less—a headline and a subhead, or a headline and two bullets?
Many of us receive hundreds of emails a day. An email gets the briefest attention as your customer decides whether to open it, trash it or banish you to junk mail jail.