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Develop and Implement Quality Management Systems
Home Innovation Research Labs / BUILDER / September 23, 2013
As the market rebounds, now is the time to XYQ (examine your quality).
Many companies downsized during the housing market downturn, and now that the market is coming back, a lot of builders, remodelers, and trade contractors will find themselves trying to keep up with growing demand while maintaining quality and profitability. Before the market shifts into full gear, now is the best time to XYQ—examine your quality—to position yourself for the rebound.
The growth will require builders and contractors to get their staff levels back up, which means training and quality management challenges (and opportunities) ahead. Companies with a structured quality management system will be better prepared to take these on while simultaneously increasing customer satisfaction and profitability.
About 10 years ago, Home Innovation Research Labs developed a quality management system and certification program that was modeled after the ISO 9001 quality management requirements, which have become the benchmark for other industries. Home Innovation used its understanding of the home building industry to customize that well-known quality management system to fit new-home construction in a way that emphasized continuous improvement and was easy to implement. Our system has proved effective: Both builders and trade contractors report increased customer satisfaction, reduced callbacks, improved builder-trade and trade-trade relations, and increased profitability as a result of the training and quality certification.